So when it’s new it feels broken, the friction wheel wears until it works properly for a period of time, and then it feels broken again, so they replace the wheel with on that goes back to making it still feel broken and start the cycle again. How frustrating.
That’s the case for many/most mechanical assemblies with wear parts.
I installed a new steering box in my Jeep a few years ago - or at least, I think that’s the name of the component, but it seems wrong to my ear. The part that converts rotational motion of the steering wheel into linear motion in the steering components for the front wheels.
Anyhow, it was very tight. Not only was there no play, but I could tell it was taxing my power steering system more than normal. It took about a year for that to level out, and another 2-3 years for it to feel “normal” again. Another ~5 years and it would have exhibited perceptible “play” in the steering.