alt Hacker NewsA major downside of any service once it becomes too large is that the overall complexity introduces lower reliability. From Google's perspective perhaps each rule and feature makes sense, but from a customer perspective, there might be too much risk of who-knows-what issues coming up. I don't think this is limited to Google. I miss the older, less complicated versions of most bigtech services; Facebook, Instagram, Google, Amazon, etc. Even looking at Vercel's project settings the other day I found myself thinking "hmm this is getting a bit unwieldy."
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Perhaps if a company is providing a service that might be considered critical (e.g. primary email address / identity provider), then there should be regulations about the level of customer support, especially some sort of human response SLA.
It just doesn’t make sense; they have so much money they are one of the few that can actually make slightly less profit and have good customer support. But they choose to treat everyone like a robot & allow scam ads