alt Hacker NewsThey are very well on their way to becoming the "never interact with Oracle" of the internet giants.
As far as I can see they are still living a bit off the "do no evil" of ages ago and latent animosity towards Microsoft, but they're creating an animosity that will take ages to erase unless they start putting some minimal amount of money into customer support today.
They are definitely living off of their "boy genius" phase too. People still consider Google to be somehow smarter than other organizations that provide more reliable services.