The problem here is not just Google, but huge companies in general that operate at a scale where algorithms are the only viable way to sufficiently keep abuse under control.
The companies you speak of are billion- and trillion-dollar companies. Banning people is not the only viable way of doing things.
They have the money. They choose not to spend it.
It's profitable to ban your free users, but not your 4- or 5-digit paying customers. That part is some combination of arrogance and incompetence.
Corollary: it's more profitable to act this way than otherwise.