logoalt Hacker News

hartatortoday at 9:07 PM1 replyview on HN

Interesting how engineers like to nerd out about SLAs, but never claim or issue credits when something does occur.


Replies

wparadtoday at 10:00 PM

In the last decade, there has been at least one time where we did issue credits to our customers when there was a problem. Issues credits back to our customers is a small compensation for any issue we're responsible for, and doing so is part of our Terms of Service.