alt Hacker NewsWhen did you last use their support? 15 years ago, I needed to click 1 button to chat with support instantly about a faulty iPod I bought. They issued a refund and return mail label instantly.
3 months ago, I had to navigate multiple froms and dropdowns to even reach a chat representative. And when I did, they had none of the information I spent several minutes filling out. The rep then grilled me about my order, seemingly incredulous that Amazon had sent me a "new" product that was clearly used and repackaged when I opened it (this has been common for years as Amazon commingles its own stock with that of 3rd party sellers).
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? I've returned two items from Amazon in the last year and in both cases, all I had to do was click on the "Return" button and drop it off at my local UPS Store.
Why did you need to talk to support?
FWIW I find Amazon's phone support to be faster than the chat stuff. It's usually just a couple mins, most of which time you're on hold while they're fixing it. My wife hates dealing with returns, but I find that it's usually no big deal, and often they'll give you $5 or $10 for your trouble, if things don't get sorted out the first time (which seems to be about 10% of the time).