alt Hacker NewsThis is a great example... except I think the right answer to "what exactly would you do in this case?" doesn't support your argument.
I'd document that mobile Opera with Javascript disabled is an unsupported config, and ask a team to make a help center doc asking mobile Opera users to enable JS.
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That is also a solution. But the part where you drop everything to immediately document this, and then involve someone else on the team to write more documentation is the exact constraint I was trying to demonstrate. This bug is out of your and your team’s current context. It is low priority. A workaround reply is appropriate here and may have already been sent to the customer by tech support but it is also entirely appropriate to wait a few weeks to complete even what you stated if it is going to affect the company’s bottom line to do it sooner.
This is too logical, practical, and pragmatic. Which product owner/project manager would approve such a thing!?
Being able to think of simple, practical solutions like this is one of the hardest skills to develop as a team, IMO. Not everything needs to be perfect and not everything needs a product-level fix. Sometimes a "here's the workaround" is good enough and if enough people complain or your metrics show use friction in some journey, then prioritize the fix.
GP's example is so niche that it isn't worth fixing without evidence that the impact is significant.