Your response focuses entirely on the people involved, rather than the substance of the concerns raised by one party and upheld by 6 others. I don't care if 1 of the 7 parties regularly drives busloads of orphans off a cliff, if the concerns have merit, they must be addressed. The job of the director is to capitulate to truth, no matter who voices it.

Any personal insults one of the parties lobs at others can be addressed separately from the concerns. An official must perform their duties without bias, even concerning somebody who thinks them the worst person in the world, and makes it known.

tl;dr: sometimes the rude, loud, angry constituent at the town hall meeting is right