alt Hacker NewsThe thing which I've always wanted to see is a knowledgebase system which uses a company's e-mail as an interface:
- new e-mail from client comes in which can't be matched to an existing project? New page in the knowledgebase
- second e-mail from client comes in w/ an attachment? It's stripped off and added to that page in the kb
- employee sends out e-mail with link to the initial version of the project? The link is added to that page
&c.
Maybe AI could make something like that work now?
Still baffles me that Outlook won’t let me tie together emails, calendar items and documents. It makes so much sense to combine these things. All my meetings are about documents and their related correspondence but you never have a coherent information space for them.