They are blasting the product tbf. The people part is a small part of it. And apparently at least distracting the HN Community from their point.

You cannot divorce a product from the people who built it. The product reflects their priorities and internal group well-being. A different group of people would have built a different product.

The product was made by people. Or by AI which was made and controlled by people.

There's no stupid product, only stupid people.

The product isn't some result of a series of "oopsies". The worst aspects of bad and/or user-hostile software products are that way because the people working at these companies want them to be that way.

Unless you want to call them just that incompetent. I assume they'd complain about that label too.

In short: No it's not "the product", the people building it are the problem. Somehow everyone working in big tech wants all the praise all the time, individually, but never take even the slightest bit of responsibility fro the constant enshittification they drive forward..