He’s talking about people who wrote the code. Those are actual people. You’ve abstracted them away as “Microsoft” and decided they don’t deserve any empathy.
a lot of "actual people" are also suffering from dunning kruger and just love to build stupid shit that nobody wants in horrific ways.
> You’ve abstracted them away as “Microsoft”
No, they did this when they joined Microsoft, not me. You don't get to be "an actual person" when you're paid by Microsoft to write Microsoft code for a Microsoft product.