It absolutely is a lie, but you might live in a society where constant lying has been normalized. Personally, I believe that society would be better off if companies were held to the letter of their words.
Because that’s not a lie; under special circumstances, it can be true.
For example, consider a restaurant that offers free rice refills because Asian people love eating rice to fill up. An employee working overtime who really needs it can get as many refills as they want.
Of course, this system falls apart if everyone starts doing it, as the restaurant would need to bake that cost into the price to sustain the business.
But my point is: you can have nice things in society, or you can have a dystopia where people take advantage of each other at every single opportunity.
Because that’s not a lie; under special circumstances, it can be true.
For example, consider a restaurant that offers free rice refills because Asian people love eating rice to fill up. An employee working overtime who really needs it can get as many refills as they want.
Of course, this system falls apart if everyone starts doing it, as the restaurant would need to bake that cost into the price to sustain the business.
But my point is: you can have nice things in society, or you can have a dystopia where people take advantage of each other at every single opportunity.
The choice is yours.