I think the point of comparison (whether I agree with it or not) is someone (or something) that is unable to feel remorse saying “I’m sorry” because they recognize that’s what you’re supposed to do in that situation, regardless of their internal feelings. That doesn’t mean everyone who says “sorry” is a psychopath.
We are talking about an LLM it does what it has learned. The whole giving it human ticks or characteristics when the response makes sense ie. saying sorry is a user problem.