alt Hacker NewsThat's frustrating. I wonder if it changes anything if you had purchased extended Dell care back then. I just checked online that their 4 year basic care costs about 270 CAD so I might go for it if I buy a new one. Did you speak to Dell about this? I'd argue my case even if I had not purchased Dell Care.
But still, failing in a couple of years is really unacceptable. I was thinking 5 years for the battery and another 5 years for everything else. If you and me have to spend some $2,000 every 3-4 years it sounds more like a subscription service.
The other issue is that price point does not guarantee quality for any non-Apple boxes.
I am not US based and Dell service abroad is a joke. I'd check if that Dell Care is "real" as in not similar to "flight insurance" kind of insurance. Since Dell doesn't have the same international service as Apple, the experience will be very localized. I'd see if there is a Dell center nearby and check the reviews.