They should know that crap software is rarely intentional as they make it out to be in the initial version of the text, what you get is what they are able to build in the environment they are in (that matters too). Capability and environment.
I think the Reddit mobile website team might be the exception to that. What they make is a particular brand of unusable and from what I remember there is evidence of them talking about how that was intentional.
I think the Reddit mobile website team might be the exception to that. What they make is a particular brand of unusable and from what I remember there is evidence of them talking about how that was intentional.