Regarding "And then came the final insult: everyone was forced to use Microsoft's AI tools whether they worked or not."
As a customer, I actually had an MS account manager once yelled at me for refusing to touch <latest newfangled vaporware from MS> with a ten foot pole. Sorry, burn me a dozen times; I don't have any appendages left to care. I seriously don't get Microsoft. I am still flabbergasted anytime anyone takes Microsoft seriously.
> MS account manager once yelled at me
Presumably the account manager is under a lot of pressure internally...
Do they repeatedly yell at you?
Do you know how your <vaporware> usage was measured - what metrics was the account manager supposed to improve?