As a place with a high density of people with agency to influence the outcome, I think it's important for people here to acknowledge that much of what the negative people think is probably 100% true.

There will absolutely some cases where AI is used well. But probably the larger fraction will be where AI does not give better service, experience or tool. It will be used to give a cheaper but shittier one. This will be a big win for the company or service implementing it, but it will suck for literally everybody else involved.

I really believe there's huge value in implementing AI pervasively. However it's going to be really hard work and probably take 5 years to do it well. We need to take an engineering and human centred approach and do it steadily and incrementally over time. The current semi-religious fervour about implementing it rapidly and recklessly is going to be very harmful in the longer term.