In my opinion, the issue in AI is similar to the issue in self driving cars. I think the last “five percent” of functionality for agents etc. will be much, much more difficult to nail down for production use, just like snow weather and strange roads proved to be much more difficult for self-driving car technology rollout. They got to 95% and assumed they were nearing completion but it turned out there was even more work to be done to get to 100%. That’s kind of my take on all the AI hype. It’s going to take a lot more work to get the final five percent done.