It was also shittier than the version we had before it (human receptionists).

This is what I always think of when I imagine how AI will change the world and daily life. Automation doesn't have to be better (for the customer, for the person using it, for society) in order to push out the alternatives. If the automation is cheap enough, it can be worse for everyone, and still change everything. Those are the niches in ehich I'm most certain will be here to stay— because sometimes, it hardly matters if it's any good.