Sometimes Discord is still pretty helpful with real-time support. It indeed has its flaws, but some of the best real time help is still given there. I love the C++ discord, it's just filled with gems.
Discord is handy for real-time support as a user, but because those support questions don't become a body of searchable public knowledge over time, they are all doomed. The maintainers will burn out from the endless basic questions.
>it's just filled with gems
gems not sorted or indexed at all gated behind a account requiring personal information to just view them.