This is an unfair analysis. They discuss compression artifacts. They highlight things like their eyes getting bigger which are not what you usually expect from a compression artifact.

If your compression pipeline gives people anime eyes because it's doing "detail enhancement", your compression pipeline is also a filter. If you apply some transformation to a creator's content, and then their viewers perceive that as them disingenuously using a filter, and your response to their complaints is to "well actually" them about whether it is a filter or a compression artifact, you've lost the plot.

To be honest, calling someone "non-technical" and then "well actually"ing them about hair splitting details when the outcome is the same is patronizing, and I really wish we wouldn't treat "normies" that way. Regardless of whether they are technical, they are living in a world increasingly intermediated by technology, and we should be listening to their feedback on it. They have to live with the consequences of our design decisions. If we believe them to be non-technical, we should extend a lot of generosity to them in their use of terminology, and address what they mean instead of nitpicking.