> Higher ups demand the feature be added but then don't care at all if it's good or even if people actually use it

Frankly I've added some of the features of my own initiative. They were low hanging fruits and really helpful in some cases, and in others they are placeholders waiting to be better integrated or expanded depending on the users requests. Nobody forces anyone to use them or even notice them, so why not?

As I said: these features look like magic in demos, it's not because of the hype that managers want them integrated but because of genuine enthusiasm. But they require more development and maintenance effort than was apparent from the demo. Also, there's a clear discoverability problem due to the fact that an agent has basically no UI.