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s1artibartfast12/07/20251 replyview on HN

It seems to amount to a similar principle, that their business model depends on repeat customers, and would fail if they lost trust.

I much prefer this to stores that are happy to burn customers, never expecting to see them again.


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gruez12/07/2025

>It seems to amount to a similar principle, that their business model depends on repeat customers, and would fail if they lost trust.

You think dollar general is making $37.9B (in 2023) of annual revenue from one-off customers? Unless you're operating a tourist trap, or some sort of business that people only need a few times in their lifetimes (eg. real estate agents), most businesses rely on repeat customers.

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