With hardware there are only so many sanely quantifiable ways someone might use, abuse, or hack up your product. And you don’t have to care about some or all of them. Someone might desolder an Apple silicon chip successfully and do something neat with it, but they’re unlikely to use it to power an MRI machine.

But software - even inside the business that makes an application people will still find entirely surprising, realistically unpredictable ways to use it. Let alone the customers/users/tinkerers.

At a former place I worked we had one customer who was smart enough to be technically correct about how our software worked to use it in the most insane manner any of us had seen, and which no one had ever contemplated. Not even in a way that was sane to test manually or with automation. (I’m being a bit vague because it’d be very identifiable broadly and specifically.) Eventually we had to say “yes you can use it this way, but you’d end up paying far more than you should and the experience is going to be awful.” (Even sales agreed on the former!)