alt Hacker NewsBoth Family Dollar and Dollar General declined interview requests and did not answer detailed lists of questions from the Guardian. Instead, both sent the Guardian brief statements.
“At Family Dollar, we take customer trust seriously and are committed to ensuring pricing accuracy across our stores,” the company said. “We are currently reviewing the concerns raised and working to better understand any potential discrepancies. We continue to be focused on providing a consistent and transparent shopping experience.”
Dollar General said it was “committed to providing customers with accurate prices on items purchased in our stores, and we are disappointed any time we fail to deliver on this commitment”. In one court case in Ohio, Dollar General’s lawyers argued that “it is virtually impossible for a retailer to match shelf pricing and scanned pricing 100% of the time for all items. Perfection in this regard is neither plausible nor expected under the law.”
They make it sound like isolated incidents. Someone should keep following up on statements like that until they are fixed, or refer them to a DA. No?
Furthermore, what about "false advertising" laws?
> “it is virtually impossible for a retailer to match shelf pricing and scanned pricing 100% of the time for all items. Perfection in this regard is neither plausible nor expected under the law.”
I don’t knnow about 'expected', but 'not plausible' is up to the company to get their shit together. My spouse works in retail - nobody has time on the shop floor to change label prices all day. Some prices change by a few cents, and then a week later, they change again. If annyone complains, they get the scan-at-the-register price, and then the particular area in question gets a very quick emergency team sent in to re-do all the physical tags.