alt Hacker NewsThe rise of AI has a lot to do with how these pages keep inventing new ways to avoid offering real support. And along with it comes their close cousin: the “go-away” chat agent—full of useless answers and designed specifically to prevent you from reaching an actual human.
The other techniques are keeping you hanging on a telephone for a long period (I have had to deal with this recently) and then cutting you off, or employing staff who cannot understand English very well.
All means of deflecting genuine complaints away and burying them. They also aim to deflect anger off the structure onto underpaid customer service drones.