alt Hacker NewsAs someone that works on this space, with the kind of products that want this kind of contact pages, they forgot to mention that even behind login walls, in some products you only get to create a support ticket if there are enough developers with the right level of certifications and partnership.
One issue in web hosting companies which I see is that to get support through ticket, you need a login page and you cannot complete the login process until you sign up with a credit card
That literally annoyed me so much even on something like hetzner.
Hetzner team if you are reading this, although I love email platform, is there any way that your support stops being AI (which annoyed me) but rather you can have an discord,matrix (preferred),telegram, heck IRC or even slack for what its worth where I can message the team if I wanted a custom solution on top of hetzner etc.
Fwiw, Upcloud provided support and heard me out even if I didnt share my credit card info so massive respects to them and I am sure that my experience with hetzner has always been positive (they responded to me once on hackernews which was peak) but maybe if they are reading this (then hello!) and yea, please hetzner I hope you change your contact page to be more suitable or hear my complaints as I like hetzner a lot too
Personally, I am starting to value contact support which I thought didn't matter a lot nowadays. It doesn't matter if its cheap or not but rather if I can talk to their team once about any product and see if I can match their terms of service and similar basically or other issues in general too.
Also Hetzner, another point, I would love to be able to write articles for you and get the 50$ (I will read it again to see if I can "write" according to the conditions but yea) and similar but once again I need a hetzner account which required credit card/debit card validation.