This. Entirely this.

I do get it when companies who serve billions of people cannot do support like companies who support hundreds. But it should be possible to actually contact some human when you, as a customer, have proven that you have exhausted all other options.

As much as i did not like Broadcom purchasing Vmware and made everything a lot more expensive and annoying, i have to acknowledge that their chat support is pretty good, once you have exhausted all other options.