alt Hacker News>They have no idea I manage large (not huge) AWS deployments
I wonder if that is true? Like, how tenacious are they with knowing customers? If the same IP address was used to login to manage two deployments would customer service see a potential link in their interface?
I'm never quite sure in our supposed data-driven economy how clever companies get with this stuff.
Replies
dmd • today at 1:31 PM
As a very small (like, two digit spend a month) AWS user, I still have gotten a human to help me when I've needed one.
Amazon is amazing to be a customer of. Just not an employee of (not one, know many).
First, if this is private vs corporate, they are probably using a separate laptop, likely with a VPN. Second, doing this kind of shadow profiling is a lot of work with potential legal consequences with little gain, at least for support teams. For fraud detection, that is a completely different thing.
So I think a simpler explanation is more plausible: they are selling AWS at such a premium that they can afford normal human customer service and still make a lot of buck.