Deutsche Bahn has a good contact page: https://int.bahn.de/en/help/contact
Conversely, Virgin Media's is well into the "f** off" realm: https://www.virginmedia.com/support/help/contact-us
On Virgin Media's page, if you answer "no" to the "is it helpful" question, you apparently get the support forum and chat with us options.
On Virgin Media's page, if you answer "no" to the "is it helpful" question, you apparently get the support forum and chat with us options.