alt Hacker NewsThe contact page on the left is something I absolutely hate. If the prefer method of contact is email, just give me an email. If they need to enter that into some ticketing system, give me access to the ticketing system. The page on right give me some ideas how they handle things internally.
The form on left is almost certainly a webform-to-email, this is ridiculous.
looking at font choice, how ironic they are complaining about UX
I disagree.
If you put an email address on a contact page, all manner of sh*t is going to be thrown at you.
Automated marketing services, scammers, competitors, everyone and their dog are going to be filling up your customer service inbox and costing you time and money to manage it.
Put a contact form on your website and you can secure it with a capture, which is not bulltproof but it sure does filter out a lot of automated noise for you. Then you will find that people are generally a lot quicker to fire off an email than fill out a contact form. In my experience this generally puts one more 'thinking barrier' between you and the public, which again cuts down noise significantly.
Also, click the 'settings' button in the bottom right, and you will see they have given you a choice of fonts. Sometimes it pays to look a tiny bit further to see whether your issue has already been solved, before complaining about it.