There is an underlying point in general, but it seems like the author has got hung up over the words "talk to our sales team" and wants to ditch the whole design and go to something with less function as a result.

If I was hiring them I might well start ignoring them at this point as well - thy are literally proposing only implementing only one of the three methods, and the most simple one at that.

I assume I've determined that customers want ready access to some questions. I assume that I have a physical location customers want to see.

Proposing to ditch these is preposterous. I could see proposing inlining the contract form. I could see using more neutral terms ('get in touch' vs 'contract our sales team').