> I'm perfectly happy with "speaking to a human" being the last port of call to fix a problem.

Both versions of the Contact page have issues. The author's version (with only a form) doesn't let you specify whether you want to contact sales, support, or other. Once submitted, you have no way of knowing whether it succeeded, or who it got sent to (as opposed to sending an email, which will at least bounce if it's a bad address).

As for the client's version of the page, the only way of contacting a human is to get in touch with the sales team, which in my experience is all but useless if you need support. (Also "Reach out to..." is corporate doublespeak, and it's not immediately obvious what will happen when you click that button: mailto? tel? Input form? Other?) There's nothing more annoying than hunting for, say, a company's address, clicking the "Contact" link, and having it mailto instead of giving you the info you need.