I work for a company that has so much bureaucracy and silos that teams maintain wiki pages with links and routing on how to create tickets for specific tasks and wether there is a specific mandatory information needed in order to not have your ticket just closed as incomplete without an explanation.

Sometimes a team unilaterally decide to change the process, info is sent to a random number of mailbox/managers who may fail to pass the info. Some entire teams just put themselves in away status 24/7 and do not respond to direct messages.

So yes I can believe his story. Sometimes in these kind of companies you just don't know who and how to ask for something and you just hope someone knows someone who might know.

What's the largest company you've worked for? A lot of big, older companies, are just so messed up that its just not worth it. How do you do this? Well you have to find the specific form, or specific person who does the thing, who is that? no one knows. So that provisioning of a vpn and getting in jira might literally be like a month of work.

On consulting engagements, 0% of the time are Jira and git provisioned correctly for an outside consultant. I used to be appalled at being paid for two or three days of waiting for the IT guy to fix this. Now I use the time to find cleaning supplies and deep clean my cubicle and chair. People do look at me funny, but I feel better not just sitting there reading.

I did, multiple times. I was a contractor. I was the only one on my team of contractors whose account was screwed up. There seemed to be no priority to do anything there. One of many many reasons I left when I could.

I imagine that's done via JIRA tcket/IT before onboarding.

So if they somehow can get past initial device deployment/user account logon, and get other resources IE; slack....well that speaks to how difficult/pointless it would be to get proper VPN/Jira access.

You'd have to be able to find the person to do that first hehe!

I had a similar thing happen to me with a huge company as a contractor. I couldn't work for 3 weeks due to a combination of login issues and permissions settings. Couldn't file a ticket and no one was really sure who to call/ask. Finally a director caught wind of it and knew who to talk to.