They bought Dragon a few years ago, and 2 years ago they debuted the Dragon Ambient Experience, then renamed to Dragon Copilot. We had dozens of doctors try it, after a handful of months most had quit, it was a bad product. We switched to a competitor at literally 1/6th the price, and we don't even have to offer it, the doctors tell each other about it and they ask for it.

Nadella has done a lot of listening through is CEO reign but it looks like MS is back in a "don't listen to customers, tell them what they'll get" phase.