Microsoft has this problem with most of its products.

It's not just AI, it's a market fit and quality problem.

They don't need to solve it, however.

Their strategy has been quite clear: make it barely usable so that is passes muster to auditors, integrate it with systems that corporations need, and sell them on the integrations.

Teams and Azure suck?

So what?

Big companies will pay for that, because it's integrated with their ldap, has an audit trail, gives them the ISO-whatever stamp, and lets them worry about something else.

That the users are miserable is almost never the question for the ones signing the checks.

In a world where box-checking is paramount, this approach is a winning strategy.