> This really is what businesses want and always have wanted.

There's a difference between what they really want and executives knowing what they want. You make it sound like every business makes optimal decisions to get optimal earnings.

> They literally did not want it fixed when I brought it up because

Because they thought they knew what earns them profits. The key here they thought they knew.

The real problem behind the scenes is a lot of management is short term. Of course they don't care. They roll out their shiny features, get their promotions and leave. The issues after that are not theirs. It is THE business' problem.