alt Hacker NewsWe regularly get contacted by people in Europe who want to buy our product, but we haven't been providing support due to the cost of certs, and other regulatory needs (medical/wellness device).
We want to help people in the EU, but with laws like replaceable batteries, it's going to push us further and further away from being able to do that.
Our product is designed to be refurbished, but not user-replaceable.
At the same time, how many products do people give up on because of battery life, and is this a non-issue with future battery chemistries?
Do people replace their phones because the battery isn't good anymore, or is it more likely they've broken the screen, cameras, etc to the point where it doesn't make sense to replace those anymore? Or they just want the newest thing?
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So it's 2025 and we're building more disposable electronics? I'm sorry but I think the EU is not the problem here.
Speaking personally, I've never broken/damaged a phone. Since the Pixel 1 started requiring removal of the screen in order to swap the battery, 100% of my phone replacements have been because the battery isn't good anymore. (Granted, I would've gotten a new phone eventually regardless, when the old one stopped receiving security updates.)
Currently trying to stretch a Pixel 7 until 2027.
> We want to help people in the EU, but with laws like replaceable batteries, it's going to push us further and further away from being able to do that.
We want to help people, but only if and when it’s profitable for us to do so on terms we decide for you.
> Our product is designed to be refurbished, but not user-replaceable.
Why?
Regs aside; I'd more likely be a buyer if you offered a discount on replacements when customer returns "years" old expired ring.
I may not be a typical user, but I've run my last few iphones and macbooks until the battery gave up the ghost. I haven't really needed more features or raw horsepower for quite some time, so the battery ends up being the limit I hit.
My personal experience: Electric toothbrush and razor. I especially hate the razors, you can replace the head, they could last a lifetime, but the battery is practically dead after two years. Toothbrushes are improving, the last one has 3 years of service and still work ok.
I guess Core use the same excuse to only provide 30 day warranty, using a loophole to avoid the annoyance of having to provide a proper warranty?
> Do people replace their phones because the battery isn't good anymore, or is it more likely they've broken the screen, cameras, etc to the point where it doesn't make sense to replace those anymore? Or they just want the newest thing?
This is why repairability isn't restricted to just the battery. And buying the newest thing every year is kinda frowned upon here in the EU now. I'm sure some people still do it but most people aren't flashing their new phone around anymore. And phones have become boring anyway. The latest Samsung S25 is mostly the same as the S23, exact same form factor, cameras. Just a bit faster and a bit more memory.
But the government sets a baseline here to stimulate sustainability. I really agree with it, this planet has to be usable for a lot longer. And economic growth isn't everything.
We have to move away from consumerism for the sake of it and I think we're making good inroads here in the EU. Not to mention it means there's more money left over for important stuff like doing things with friends.