Huh?

I have no reason to care about staffing or capitalization. Those aren't my concerns. Those concepts are beyond my purvey as a tenant.

I care only about timeliness. My entire relationship any landlord is that of paying money, and receiving housing and services relating to that housing.

When the aircon dies and it takes weeks of pestering for the corpo entity to address it, that's a problem for me that changes the way I view the world in a negative way.

When the aircon dies and it's fixed the next afternoon by the action of some dude who owns some apartments, then I don't really have anything to complain about at all. There was a problem and it was in the past almost as soon as it was discovered.