alt Hacker NewsThe odd thing about all of this (well, I guess it's not odd, just ironic), is that when Google AdWords started, one of the notable things about it was that anyone could start serving or buying ads. You just needed a credit-card. I think that bought Google a lot of credibility (along with the ads being text-only) as they entered an already disreputable space: ordinary users and small businesses felt they were getting the same treatment as more faceless, distant big businesses.
I have a friend that says Google's decline came when they bought DoubleClick in 2008 and suffered a reverse-takeover: their customers shifted from being Internet users and became other, matchingly-sized corporations.
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That has definitely changed. Google AdWords today is one of the most unfriendly services to onboard I've ever encountered. Signing up is trivial, setting up your first ad is easy, then you instantly get banned. Appeals do nothing. You essentially have to hire a professional just to use it.
Hi, as the original-thought-haver here (and a buyer of DoubleClick's services on various projects 1998-2003), I should clarify -the problem with Google's acquisition of DoubleClick wasn't just about customer scale, or even market power, it was that DoubleClick was already the skeeziest player on the internet, screwing over customers, advertisers and platforms at every opportunity, and culturally antithetical to Google at the time. And there wasn't any way that "Don't Be Evil" was going to win in the long run.
Look how quaint this seems now: https://www.cnet.com/tech/services-and-software/consumer-gro...
I have had way too many arguments over the years with product and sales people at my job on the importance of instant self-signup. I want to be able to just pay and go, without having to talk to people or wait for things.
I know part of it is that sales wants to be able to price discriminate and wants to be able to use their sales skills on a customer, but I am never going to sign up for anything that makes me talk to someone before I can buy.