Raymond's posts are always fun to read, but it sometimes he focuses more on the "proper" methods, and does not even acknowledge that there are hacky workarounds.

Like for this case - sure, you cannot redefine the standard output handle, but that's not what the customer asked for, is it? They said "read" and I can see a whole bunch of ways to do so - ReadConsoleOutput + heuristic for scrolling, code inject into console host, attach debugger, set up detour on logging function, custom kernel module...

To be fair, as a MS support person, it's the exactly right thing to do. You don't want the person to start writing custom kernel module when they should redirect stdout on process start instead. But as a random internet reader, I'd love to read all about hacky ways to achieve the same!