alt Hacker NewsPurely anecdotal, but I found Lowe's generally had much better customer service. But maybe it's just where I live
Replies
That was true for a long time, but before that, Home Depot's customer service was terrific too. I think that's a cost that gets cut by a focus on shareholder value. Local hardware stores are still going to be better, with the caveat it may take a decade before they smile when you walk in.
Purely anecdotal as well but it really feels like a quantity over quality thing between the two. It takes significantly longer to find someone in orange, but they’re as helpful as I can reasonably expect. Whereas Lowe’s employees tend to be both useless and annoying.
Very location dependent. Within the same metro area in one place we lived Lowes was better; in another less than 20 miles away, HD is.
But for actual help and humanity (if you can afford the price and the more limited selection), Ace is consistently better near where I am.
Same here in Cincinnati. Lowe's is far better than Home Depot. Everyone at HD clearly hates their job. Probably not their fault.
Yeah I think it'll be location dependent. FWIW I've got both by me and they're equally terrible as far as the availability and knowledge of their employees. Lowes edges out Home Depot a tiny bit for me simply because I've never been accosted by a sanctioned in-store roaming sales person for solar or siding at Lowes (yet!).