alt Hacker NewsI've never had an employee know what a tool is, much less where to find it. All they're doing is doing this process on a slower, ruggedized phone.
I literally watched someone Google "masonry bit" right in front of me.
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The store I worked at for a while had a surprising number of real bearded experts, alongside at least a few younger folks who really understood the internal systems. It was great, but clearly was eroding as the experts retired and young folks with no experience were hired to replace them.
I asked an employee for something by part number and described it. The answer he gave was "why the hell would you want that anyways? I've worked here 13 years and never seen one". I found it on a shelf a few levels up and used a grounding rod from the electrical section to spear it and bring it down to ground level
Though they should be on in store wifi. The big steel box store is a faraday cage that doesn't let the internet in.
It varies a lot by store. I’ve been to HDs where they’re all useless, and others where there’s a good number of knowledgeable DIYers working there.
I think a lot of people just expect too much from a big box store employee making $17/hr… You go to HD because you have an easy job and you’re as cheap as their MBAs. If you need help, go to a supply house or an Ace Hardware or something.