This. 100%. Local shops are taking huge margins, have limited selection and are slow because they need to order from… central warehouse
Worse is that local shops also often have a bad customer experience when things go wrong - but now it's a new different flow for every store instead of a known quantity.
Worse is that local shops also often have a bad customer experience when things go wrong - but now it's a new different flow for every store instead of a known quantity.