> ServiceNow is so terrible I genuinely wonder how it is ever deployed anywhere. Seriously, do the purchasers never look at it?

When I first saw ServiceNow, I was impressed - because my point of comparison (I worked for a university at the time) was BMC Remedy, which was terrible. And some years later I did some consulting for a major bank which was using some 3270-based IBM solution (Tivoli something… I believe it has finally been discontinued) and ServiceNow is light years ahead of that too.