alt Hacker NewsI worked for a CRM reseller for a bit when I was younger.
At the time the industry wisdom was that basically 80% of CRM projects fail to return value. And the customers knew that plainly, but the alternative was trying to keep some COBOL era system limping along. So even though they knew they were likely going to burn a huge pile of money, it felt like a necessity.
So a sort of stockholm syndrome mentality takes root where they just hope they can limit the bleeding as much as possible.
Also just HIPAA being in the mix adds non trivial complexities.
> Also just HIPAA being in the mix adds non trivial complexities
Yep, and WUSTL - like most Universities - is a major medical network in it's region. Ime, the bulk of the costs that arose from Higher Ed contracts I dealt with were due to the fact that most Higher Ed institutions were also medical networks.
But the issue is, medical PHI is important, and outages can lead to liability and potentially patient risk.
> At the time the industry wisdom was that basically 80% of CRM projects fail to return value. And the customers knew that plainly, but the alternative was trying to keep some COBOL era system limping along. So even though they knew they were likely going to burn a huge pile of money, it felt like a necessity
Pretty much, because the TCO for a Cobol system limping along would eventually become unsustainable - especially if you had dozens of BUs with their own internal data practices.