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rwmjlast Saturday at 10:21 PM2 repliesview on HN

Yes! It always amazes me there seems to be no obvious URL scheme for servicenow.sadcompany.com/<ticket-number> Like, did the developers forget to implement that?


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rgovosteslast Saturday at 10:37 PM

Yeah, and there's no search field, either. Surely, this is my misunderstanding and I should click the "Show Help" icon for a product tutorial, right? This pops up a window saying:

> Now Assist offers real-time guidance and support for users seeking help with Virtual Agent. This feature’s generative AI skills blah blah blah

Ok...? There is no input box to interact with "Now Assist" or the "Virtual Agent", it's just like a marketing blurb for some other feature.

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