They also failed as a company, which is why that's on Twilio's blog now. So there's that. Undoubtedly their microservices architecture was a bad fit because of how technically focused the product was. But their solution with a monolith didn't have the desired effect either.
Failed? It was a $3.2B acquisition with a total of 283M raised. I don’t see any way that’s a failure.
That said I’m curious if you’re basing this on service degradation you’ve seen since the acquisition. We were thinking of starting to use them - is that a bad move?