alt Hacker News> my dashboard page didn't load, then it told me there are no open tickets in the system, then clicking on a different ticket number to open it didn't do anything, and then the server stopped responding.
Like all SaaS in-house implementations, this is entirely on how your company's ServiceNow developers.
I've worked on multiple SNOW implementations and things can go really bad when you go crazy with the customizations.
Your comment makes me understand the product even less. So it’s SaaS where you have to develop it yourself? What exactly is the company providing? Why do its customers simultaneously want to outsource this to a vendor and then spend resources customizing it down to the level of “basic CRUD operations work” and “the user sees a search field”?