alt Hacker NewsThoughtfulness is sometimes increased by touch time. I've seen various examples of this over time; teachers who must collate and calculate grades manually showed improved outcomes for their students, test techs who handle hardware becoming acutely aware of the many failure modes of the hardware, and so on.
Said another way: extra touch might mean more accountable thinking.
Higher touch: "I am responsbile for creating this report. It better be right" Automated touch: "I sent you the report, it's right because it's automated"
Mistakes possible either way. But I like higher-touch in many situations.
Curious if you have links to examples you mention?